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Welcome to Customer Service.Assisting You...
OUR GUARANTEE & MISSION STATEMENT The Crispery guarantees your complete satisfaction. Our reputation for quality, value and customer service is important to us. If for any reason your are dissatisfied, please call and we will assist you with a prompt exchange, refund or credit. Our mission is to be the best crispy and gift company, ever! ORDERING INFORMATION FOR CUSTOM AND CORPORATE ORDERS PLEASE CALL: By phone: 516-621-8716 By fax: 516-621-5710 customerservice@thecrispery.com PAYMENT METHODS Please Note: You do not need to be a member of Paypal, or have a Paypal account to order with The Crispery using your credit card.
SALES TAX We collect applicable state sales tax on gifts delivered to: New York State (8.75%) CUSTOMER SERVICE 516-621-8716 customerservice@thecrispery.com GIFT DELIVERY SERVICE For best selection and timely delivery you can place your gift orders early and we will ship them on time, for your special occasion. Your gifts will be shipped one to four days after your order is recieved. Remember ALL orders are shipped from New York and deliveries can take 1-5 business days depending on the destination. Limited shipping methods are available in Alaska and Hawaii. Please call Customer Service at (516) 621-8716 for shipping options and additional shipping charges to these states. Shipping charges subject to change without notice. NUTRITIONAL INFORMATION We are currently hard at working assembling nutritional information for all of our products. Please check back again in the Fall of 2010 for complete nutritional information. GIFT DELIVERY METHOD Each Crispery gift is shipped separately and carefully packaged to arrival. Please check all of your addresses carefully. We can not extend our guarantee to orders for which we are given incorrect addresses. In effort to ensure that your gift arrives on time, we reserve the right to substitute an item of equal value. Our Standard shipping method is UPS Ground (1-5 business days), unless otherwise specified. All gift items and/or orders are shipped on a Tuesday, Wednesday or Thursday only. Remember do not include holidays or weekend in transit days. Once your order has been shipped, you can view the tracking information by logging in to your account with The Crispery. GROUND SHIPPING CHARGES PER ADDRESSS Additional Reminder... Items Shipped Monday - Friday Only (Allow 1-5 Business Days Depending on Location)
Our standard shipping method is UPS ground, unless other specified; for shipping out on a Tuesday, Wednesday or Thursday. Remember; do not include holidays or weekends in transit days. UPS ground shipping delivery dates can't be guaranteed only estimated. Depending on the day of the week you place the order, you can usually expect the following: • Northeast delivery within 1-3 days • Southeast delivery within 2-3 days • Midwest delivery within 3-5 days • West Coast delivery within 4-5 days Once your order has been shipped, you can view the tracking information by logging in to your account with The Crispery. Substitution Policy To Make Sure Your Gift Arrives On Time, We May Find It Necessary To Subsitute An Item Of Equal Or Greater Value. * We only ship within the 48 contiguous United States. * We do not ship to P.O. Boxes or APO/EPO addresses. * Because our products are made-to-order, refunds cannot be issued for incorrect order information or refused deliveries. |
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